![]() ![]() ![]() ![]() Many chatbots complete orders directly in the chat, freeing the customer from going to the website on their own. For example, if a customer asks about pricing packages, a chatbot could identify them as a warm lead and suggest that the user complete an order. Provide a personalized experience by segmenting trafficĬhatbots can segment inbound traffic by leading the conversation based on the customer’s needs. If executed properly, bots can help boost your brand image and reputation as well. When social bots resolve simple issues, human agents can focus their attention on more complex problems.Įssentially, these instant replies provide the quick solutions and information consumers crave, leading to a positive customer experience. They can also create tickets for a human agent to address during working hours. Bots can answer frequently asked questions, provide discount codes-and so much more. Here are a few: Save time and resources while serving more customersĬhatbots are available 24/7, allowing them to service more customers whenever they need help. Your brand can benefit from chatbot marketing in several ways. How your brand can bloom with chatbot marketing More brands are adopting chatbots for customer care requests because they can address concerns around the clock, but these digital personal assistants can provide much more. Over 70% of customers expect a conversational care experience when they engage online with brands.Īccording to the Sprout Social Index™, nearly 55% of brands use private/direct messaging for marketing purposes, showcasing the enormous opportunity that 1:1 communication provides. The need for conversational commerce remains high as customers want to interact with brands in a way that feels natural (and efficient). The instant gratification of DMs and chatbots has influenced the trajectory of social messaging and customer care. ![]()
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